Debit Card Program FAQs
What is my Web Account Id and Password?
Upon online registration, the system will send your log in information to the
email address you registered with. If for any reason you do not receive this
information, you can request by email or phone.
Email: tia@targetawards.com
Phone: 888-609-7429
When can I expect to receive my card?
Card Issuance: Your Shaw Rewards Card is a Visa® backed Stored
Value Card and not a credit card. Your card will be issued on or around the
first 10 business days of the following calendar month after you have tracked
your invoices AND reached the minimum point balance stated. Cards will be
funded and/or issued on or around the first 10 business days of each month
throughout the program period. Funds will not be issued for cancelled, returned
or replacement orders. Once issued, your Shaw Rewards Card will be your Reward
Card for Shaw Rewards December 31, 2008. Do not destroy or discard your card
once you have spent your funds. Your card will be valid for 36 months from date
of issue and will be reloaded with your earnings on a monthly basis throughout
the program period.
*IMPORTANT CHANGES TO BE NOTED
FOR ALL PARTICIPANTS!*
Starting in 2008 all participants must earn a minimum of
$150 (combined between qualifying carpet, hard surface, Tuftex
Color Coordinates styles and Shaw Living rug styles) before a card will be
issued or funds will be loaded onto an existing debit card. The $150 minimum
must be earned within a 1 year period from the participant’s initial
registration date. The start date of the 1 year period is the
registration date of the participant. This amount must be re-earned every
anniversary year the participant is in the program. For example if a
participant registered on June 1, 2007, they must earn $150 by May 31, 2008
before a card will be issued or funds will be loaded onto an existing debit
card. If the $150 minimum is not reached by May 31, 2008 they will loose
the $150 earnings. Starting June 1, 2008, through May 31, 2009 the
participant then has to begin to earn $150. Once the $150 minimum is
reached, the participant will receive a monthly load for the invoices tracked.
Shaw Debit Cards are issued to participants under their
FIRST AND LAST NAME. Cards WILL NOT be issued
under a business or store name. The Internal Revenue
Service requires Shaw to issue tax Form 1099 to each award recipient and will
not allow registrants to use their Federal Tax ID. Each participant must use
their own SSN information upon registration.
I've
received my card, but there's a zero balance.
The cards are issued from a separate company and can run ahead of the funding
sometimes. Funding takes place during the first 10 business days of the month.
Does my card need to be activated?
No, your card does not need to be activated.
Do I have a PIN
#?
Your card does not have a PIN #. Always run your card
as a credit card rather than an ATM/Debit card.
Are there any restrictions?
You cannot use your card for the following:
When will my card be funded again?
All funding will occur on or around the 10th business day of the following
month.
Will I receive multiple debit cards?
Dealers who participate in multiple programs, i.e. Tuftex
Rewards, Shaw Me the Money, Shaw Rewards, and Studio Rewards will only receive
ONE DEBIT CARD. Funds from each program will be funded solely to this one card.
What if I lost my Shaw Rewards debit card?
Shaw Rewards Cards should be treated as cash and funds CANNOT be replaced if
lost or stolen. Contact Award Headquarters IMMEDIATELY if your card cannot be
found. There is a $5.00 card fee for the replacement of lost or stolen cards
that will be deducted from the card balance at the time of re-issuance or the
next funding period.
What do I do when my card is expired?
Your debit card is not automatically reissued. You must call customer service
and request a new card.
Need Assistance: If you
have any questions, contact our Customer Service department online at
www.ShawRewards.com or via the Teletrax System at
1-888-609-SHAW (1-888-609-7429) and choose option 4. You will then be directed
to a customer service representative.
Telephone: 1-888-609-7429 (Monday - Friday 8:00AM -5:00PM EST)
Facsimile: 678.835.5801
E-mail: tia@targetawards.com
Mail: Award Headquarters
ATTN: Shaw Rewards