Debit Card Program FAQs
What is my Web Account Id and Password?
Upon online registration, the system will send your log in information to the
email address you registered with. If for any reason you do not receive this
information, you can request by email or phone.
Email: kady@targetawards.com
Phone: 888-609-7429
When can I expect to receive my card?
Your Shaw Rewards Card is a MasterCard® backed Stored
Value Card and not a credit card. Your card will be issued on or around the
first 10 business days of the following calendar month after you have tracked
your invoices AND reached the minimum point balance stated. Cards will be
funded and/or issued on or around the 10th business day of each month
throughout the program period. Funds will not be issued for cancelled, returned
or replacement orders. Once issued, your Shaw Rewards Card will be your Reward
Card for Shaw Rewards through December 31, 2010. Do not destroy or discard your card
once you have spent your funds. Your card will be valid for 36 months from date
of issue and will be reloaded with your earnings on a monthly basis throughout
the program period.
I've
received my card, but there's a zero balance.
The cards are issued from a separate company and can run ahead of the funding
sometimes. Funding takes place around the 10th business day of the month.
Does my card need to be activated?
YES, your card does need to be activated. Please call 888-738-1772 to activate your card.
Do I have a PIN #?
Your card does not have a PIN #. Always run your card
as a credit transaction rather than an ATM/Debit transaction.
Are there any restrictions?
You cannot use your card for the following:
- ATM
- Pay at the Pump Gas
- Car Rental
When will my card be funded again?
All funding will occur on or around the 10th business day of the following
month.
Will I receive multiple debit cards?
Dealers who participate in multiple programs, i.e. Tuftex Rewards, Shaw Me the Money, Shaw Rewards, and Studio Rewards will only receive
ONE DEBIT CARD. Funds from each program will be funded solely to this one card.
What if I lost my Shaw Rewards debit card?
Shaw Rewards Cards should be treated as cash and funds CANNOT be replaced if
lost or stolen. Contact Award Headquarters IMMEDIATELY if your card cannot be
found. There is a $9.95 card fee for the replacement of lost or stolen cards
that will be deducted from the card balance at the time of re-issuance or the
next funding period.
What do I do when my card is expired?
Your debit card is not automatically reissued. You must call customer service
and request a new card.
Need Assistance: If you
have any questions, contact our Customer Service department online at
www.ShawRewards.com or via the Teletrax System at
1-888-609-SHAW (1-888-609-7429) and choose option 5. You will then be directed
to a customer service representative.
Telephone: 1-888-609-7429 (Monday - Friday 8:00AM -5:00PM EST)
Facsimile: 678.835.5801
E-mail: kady@targetawards.com
Mail: Award Headquarters
ATTN: Shaw Rewards
Buford
